FAQs

  • How soon will I get my package?

Typically all retail orders ship from our warehouse within 1-2 business days. However, orders placed on Friday after 1 PM EST will not be processed until Monday. If you think you may require expedited shipping and are unsure about ship times, please email us at hello@charityleaf.com

We ship with UPS or FedEx, so delivery can take anywhere between 3-5  business days.


  • How can I track my order?

Once your order has shipped, you can track your package online.

Copy and paste the tracking number sent to your email or linked to your account/order information to track the status.


  •  How do I calculate my shipping cost?

We offer Free Shipping on all RETAIL orders across United States.


  • What is your return policy?

Returns will only be accepted for damaged dinnerware. If you believe you have received dinnerware in such condition, please contact hello@charityleaf.com with a picture of the problem, your order number, your name and contact phone number.  Please DO NOT send your credit card details. We will reply within 24 hours and help to resolve your concern and help make your event a successful one.


  • What forms of payment do you accept online?

We accept all major credit cards: MasterCard, VISA, American Express, and Discover.


  • How can I redeem a promo code?

Promotional codes can be redeemed any time during checkout by clicking on "Cart" and entering the code in the box provided.


  • How do I receive special offers from Charity Leaf?


To receive special offers from Charity Leaf please sign up for our newsletter. Signing up is easy – just enter your email address in the box provided at the bottom of every page.



FAQ FOR NATURAL DISPOSABLE BAMBOO SERVEWARE


      • Are they reusable and can they be washed?

      While they are very durable, they are a disposable product and recommended for single use only. If they were only used for light, dry snacks, it may be possible to wipe with damp cloth. Prolonged submersion in water will cause them to soften and warp, as they are purely natural and not treated with any protective coatings.


        • Are any chemicals or coatings used in the manufacturing of these plates?

        No chemicals or additives are used in manufacturing the plates. Only water and heat is used throughout the process.

           

          • Why does product color and thickness look different from one item to another?

          The plates are made of natural materials, therefore color variations are normal reflection of this. Since products are not treated with any chemicals or additives, the original colors remain in the products.


          • Can I use Charity Leaf products in the fridge or freezer?

          Charity Leaf natural disposable bamboo plates are significantly more durable than plastic or paper alternatives. They can be safely used in the fridge and freezer when lined with parchment paper or used for decorative purposes.


            • Will Charity Leaf Natural Disposable Bamboo Plates and other products affect the taste of my food?

            No. Charity Leaf natural disposable products won’t alter the taste of your food in any way. If you choose to use them for serving food, we recommend placing a liner such as parchment paper on the plate. Additionally, the issue of food leaching is diminished since no lacquers are used in the process (which is a problem with plastics or PLA plastics/bioplastics face)


            • How do Charity Leaf Natural Disposable Bamboo Plates react when disposed of?

            Our product is 100% biodegradable and compostable. Because there is no bonding agents, wax coatings or chemicals it becomes good organic compost when disposed of.