- How soon will I get my package?
Typically all retail orders ship from our warehouse within 1-2 business days. However, orders placed on Friday after 1 PM EST will not be processed until Monday. If you think you may require expedited shipping and are unsure about ship times, please email us at firstname.lastname@example.org
We ship with UPS or FedEx, so delivery can take anywhere between 3-5 business days.
- How can I track my order?
Once your order has shipped, you can track your package online.
Copy and paste the tracking number sent to your email or linked to your account/order information to track the status.
How do I calculate my shipping cost?
We offer Free Shipping on all RETAIL orders across United States.
- What is your return policy?
Returns will only be accepted for damaged dinnerware. If you believe you have received dinnerware in such condition, please contact email@example.com with a picture of the problem, your order number, your name and contact phone number. Please DO NOT send your credit card details. We will reply within 24 hours and help to resolve your concern and help make your event a successful one.
- What forms of payment do you accept online?
We accept all major credit cards: MasterCard, VISA, American Express, and Discover.
- How can I redeem a promo code?
Promotional codes can be redeemed any time during checkout by clicking on "Cart" and entering the code in the box provided.
- How do I receive special offers from Charity Leaf?
To receive special offers from Charity Leaf please sign up for our newsletter. Signing up is easy – just enter your email address in the box provided at the bottom of every page.
FAQ FOR PALM LEAF PLATES
- How are the plates and other products made?
The leaves that fall naturally on the ground are collected and washed with fresh water to remove dirt and dust. The leaves are then heat pressed into the desired shapes and sizes. Finally, the palm leaf plates are cleaned, sterilized, and packaged. You can learn more about the process here.
- Where do you produce your products (get the leaves)?
Our dinnerware from fallen leaves/palm leaf plate line is produced in India--there are no leaves in North America that work for this process. We own our factory where all of our workers receive fair wages in safe working conditions and are provided access to medical care.
- Are they reusable and can they be washed?
While they are very durable, they are a disposable product and recommended for single use only. If they were only used for light, dry snacks, it may be possible to wipe with damp cloth. Prolonged submersion in water will cause them to soften and warp, as they are purely natural and not treated with any protective coatings.
- Are Palm Leaf plates made of Palm Oil?
No. Our palm leaf products are made from the leaf of the Areca palm tree. Palm oil, which is linked to mass deforestation, is harvested from a completely different variety of palm tree.
- Are any chemicals or coatings used in the manufacturing of these plates?
No chemicals or additives are used in manufacturing the plates. Only water and heat is used throughout the process.
- Do any trees or leaves get cut in gathering of the raw material?
No. Only naturally fallen, dry leaves are used for manufacturing of these products, which are otherwise waste. The raw material sourced is completely sustainable!
- Why does product color and thickness look different from one item to another?
The leaf is completely natural, therefore color variations are normal reflection of this. Since products are not treated with any chemicals or additives, the original colors remain in the products.
- Is it safe to put Charity Leaf products in a microwave, oven, or fridge?
Yes, within reason. Charity Leaf palm leaf plates is significantly more durable than plastic or paper plates. It’s perfectly safe to heat our palm leaf plates in the microwave for up to 2 minutes on high or in an oven up to 350 degrees for 40 minutes (making sure they are at least 6" from heat source). You can also store products in the refrigerator or freezer.
- Can we use the palm leaf plates for hot liquid food items?
Yes: liquids, soups and anything else you can cook up! Just look through our Instagram or online photo galleries and see it in use.
- Will Charity Leaf Palm Leaf Plates and other products affect the taste of my food?
No. Charity Leaf Palm Leaf products won’t alter the taste of your food in any way. Additionally, the issue of food leaching is diminished since no lacquers are used in the process (which is a problem with plastics or PLA plastics/bioplastics face)
- How do Charity Leaf Palm leaf plates react when disposed of?
Our product is 100% biodegradable and compostable. Because there is no bonding agents, wax coatings or chemicals it becomes good organic compost when disposed of.